Romance FAQs

Can I customize my package?
Due to the busy nature of the season, we are not able to customize packages. Our expert florist and creative team have taken the time to create a variety of beautiful flowers and gift packages

What is the latest time to order?
We advise that you place your order as early as possible to avoid missing out on the great packages available. The latest time you can order is on the day of delivery if the address is within Nairobi and 2 days prior if the address is outside Nairobi.

Can I place an order via WhatsApp or Social Media?
During the peak period, we advise that you place your order via the website. Why? It is faster and more accurate. You also reduce your chances of having your order delayed due to high traffic of calls and chats. Our Customer Care agents will be glad to assist you in case you get stuck at any point. Feel free to give them a call on 0702100100 or 0711111864

Can I get a photo of my package During this peak season,
We would love to share a pic of the lovely package you bought. However, we are not able to do this during peak seasons due to the volume of work but you can be assured that what you picked on via our website is exactly what will be delivered. In case of any changes, our team will reach out to you.

Do you deliver outside Nairobi?
Yes we do. Deliveries outside Nairobi are made via Fargo Courier and these are done within 2 working days. 
Can I get fresh flowers delivered outside Nairobi?
Yes we can deliver outside Nairobi on either the 12th or 15th. The Fargo Courier team doesn't open on Sunday, therefore the above dates are recommended so as to ensure the recipient gets fresh blooms on the day they arrive. You can order the package on either 10th or 11th to get it on 12th, or order 14th for delivery on the 15th or 16th.

What time will my package be delivered?
All deliveries will be done between 8am and 4pm. 

Can I request for a specific delivery time?
Yes, you can specify the time you would like your package delivered and we will have a dedicated rider just for you. Please pick the Expedited Delivery option that costs KES.1000 under our shipping method options and we will have the package delivered at your preferred time (Please note all deliveries begin at 8am. This is also only applicable for Nairobi orders).

Can I change my address?
Yes, you can change your delivery address. We advise that you do so early to enable us to plan well for the delivery of your package. If your package has already been dispatched and would like to change the address, there may be a delay in a delivery as our delivery team will be required to completed all their deliveries at hand then bring back the package to our offices for it to be assigned again (Please note this is applicable for Nairobi deliveries only)